The Beauty Purse
0800 043 3349

Frequently Asked Questions

  • How Does The Beauty Purse Work?
    You are initially referred to The Beauty Purse by a partnered retailer who will issue you with your customer ID, this id will then be used to link your application to the relevant retailer. You may have already discussed the amount that you will need to borrow to cover the cost of the treatments or items you wish to purchase. If you are unsure of the amount please visit the relevant retailer’s website, contact the retailer direct or alternatively lend an amount that exceeds the total cost required. This excess amount can then be redeemed towards future purchases. Once The Beauty Purse has accepted your application you can then book or purchase your treatments or products with your desired retailer.
  • Will I qualify?
    Yes, provided that you are a UK citizen and have a UK bank account with a credit or debit card. The decision to grant your credit for a particular item and period depends on your affordability and credit profile.
  • Do I need a bank account?
    Yes. You must have a UK bank account capable of accepting Direct Debits.
  • Do I need to pay a deposit?
    Yes, once your credit application is accepted. The amount of the deposit is detailed right from the start and on your credit summary. The standard deposit is 10%.
  • Do I have to pay a setup fee?
    Yes, there is a small setup fee of 10% which will be added onto your total balance, this amount is not an upfront fee.
  • How long should it take to apply?

    AAn application process takes about 2 minutes.

    Once you have applied a decision on credit will be given in 15 minutes.

    The decision to grant your credit depends on your affordability and credit profile.

    • Between 0800-2100hrs - it takes The Beauty Purse automated decision process 2-15 minutes to confirm the finance to the customer and notify the retailer of the completed sale.
    • Between 2100-0800hrs - any application made in these hours will be processed by 0830 
the following morning.
    • In some circumstances, the decision process make take longer. For example, if you leave off important information from your application or there is a disparity in your application which requires further information. In such circumstances, we will get in touch with you.
  • How do I repay the loan?
    Your monthly repayments are collected via a CPA on your debit or credit card.
  • Are the payments interest free?

    Yes, for the first month. After that, any amount outstanding is paid off with interest on a monthly basis at a time period selected by you.

    This is all detailed on your credit agreement.

  • Can I repay early?
    Yes, you can repay early and there is no extra cost if you repay early. 
  • How much does it cost?

    The total cost of the loan is shown clearly on the credit agreement. The first month is interest free and costs nothing. After the 1st month there is interest.

    The interest varies pending on your credit profile and affordability. The 10% set up charge is always added to your total balance and is also interest free for the first month.

  • What are the interest rates?

    The Interest rate depends on your affordability and credit profile and it clearly stated on your credit agreement. 

    The true interest rate is the DPR Daily Percentage Rate (or the daily rate expressed per month as this agreement is for a limited number of monthly instalments). The interest rate is fixed, subject to the terms of this agreement, and does not compound or vary with the Bank of England base rate. This is the actual and true rate of interest that you will pay calculated on a daily basis.

    The APR is shown to comply with EU regulations. The APR is the total cost expressed as an annual percentage of the total amount of credit. The APR figure is NOT representative of the interest that you actually pay. The APR calculates the interest rate if it were to compound on a daily basis for a year. This agreement is a fixed interest agreement and the interest does not compound or vary. As such, the APR figure is not the actual or true interest rate that you pay during this agreement.

  • Does the interest compound?
    No. It is a fixed sum credit agreement
  • Are there any hidden costs?
    No. All the interest and costs are clearly stated on your credit agreement. 
  • Are there any other charges or costs?

    If you fail to pay any amount you owe under the Credit Agreement by the date it is due you will be charged interest on that amount until you pay it. 

    There may also be costs for trying to recover the loan amount, such as: 

    • Processing any payment made other than by Direct Debit, sending arrears letters, reminders or documents to which you are not entitled.
    • Arrears telephone calls.
    • Tracing you if you move address without notifying them.
    • Cheques, standing orders or Direct Debits which are dishonoured, stopped or not paid by you.

    Please refer to the credit agreement for full details.

  • How long before I have to repay the loan?
    You choose this and it is clearly stated on your credit agreement.
  • What happened if I miss a payment?

    Its fine to miss a payment, provided that you can make payment for that instalment within the next 14 days.

    If you fail to pay any amount you owe under the Credit Agreement by the date it is due you will be charged interest on that amount until you pay it and there may be other charges as stated in your credit agreement.

    Voluntary Fairness Cap in the event of a missed payment

    If you do no repay the credit under the terms of this agreement, we will voluntarily agree to cap the related costs that have arised to 90% of the initial loan advance provided that you repay the total balance due within 6 months from the date at which we agree to cap the cost. Where the balance is not settled within 6 months, the related costs will stand for the entire period from the loan start date. This voluntary fairness cap will not apply if there is fraud or misrepresentation on your behalf. There will be a total cost of 100% of what you borrowed; you will not pay more in fees and interest than 100% of what you borrowed under one single agreement with us.

  • Why was I declined?

    Often, the reason for a decline is that incorrect information has been entered in the credit application form. Please ensure you carefully enter all required information. If you wish to find out why your were declined, please email customers@thebeautypurse.co.uk

  • What If I have a question or query?
    Please send an email to customers@thebeautypurse.co.uk
  • What if I return my goods?

    If you return your goods and the retailer authorises a refund, then the credit agreement will be cancelled and you will have nothing further to pay. You will also be refunded your full deposit.

    You must contact the retailer you made your purchase from. If you made your purchase online, when the retailer cancels your credit application, your credit or debit card deposit will be automatically refund. Please allow up to 7 working days for the refund to appear on your card statement.

    Please make note of your providers refund policy before applying with The Beauty Purse.

  • Can I cancel my agreement?

    Yes. You can cancel for free within 14 days.

    You MUST email info@thebeautypurse.co.uk within 14 days in order to cancel the credit agreement. You must not have already received your service or products in this time.

  • Where is my order?

    For all information about your order status including delivery or tracking queries, please contact your retailer directly. You can find the contact details for your retailer on their web site. The retailer will also have sent you an email containing contact details. If you haven’t received any emails, please check your spam/junk mail folders.

    If you have already contacted the retailer and not had a response after 48 hours, please email customers@thebeautypurse.co.uk

  • Why do you need to see my bank account?

    We do this to verify for fraud measures and your affordability. We cannot see the transactions names and we do not store any information after the application. Furthermore, your personal information is encrypted before transmission to ensure it cannot be viewed by any unauthorised third party.

  • Is it safe to apply online? Will my details be safe?

    Yes. It is extremely safe to apply on-line. Your personal information is encrypted before transmission to ensure it cannot be viewed by any unauthorised third party. Our software and hardware is PCI compliant and we are member of the Information Commissions Office for Data Protection.

  • Do I have to provide ID?
    Sometimes, for security measures we may require a proof of ID after your application has been approved and your deposit has been paid.
  • Is the application confidential?
    Yes. Your credit application is treated in the strictest confidence. We will not contact your employers, bank or any other third party.
  • Do you check my credit profile?
    Yes, we will make a check on your credit profile to make sure that the credit we offer is affordable.

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